{"id":3569,"date":"2019-03-06T10:18:23","date_gmt":"2019-03-06T10:18:23","guid":{"rendered":"http:\/\/3.124.54.39\/2019\/03\/06\/miten-lisata-asiakastyytyvaisyytta-digital-signagella\/"},"modified":"2020-03-05T19:49:44","modified_gmt":"2020-03-05T19:49:44","slug":"digital-signage-reduces-queuing-time","status":"publish","type":"post","link":"https:\/\/seesignage.com\/en\/digital-signage-reduces-queuing-time\/","title":{"rendered":"How to increase customer satisfaction with Digital Signage?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ next_background_color=”#282828″ admin_label=”section” _builder_version=”3.22″ background_color=”#00aeef” custom_padding=”4px|0px|86px|0px|false|false” bottom_divider_style=”ramp”][et_pb_row _builder_version=”3.25″ column_structure=”2_3,1_3″][et_pb_column type=”2_3″ _builder_version=”3.25″ background_color=”#282828″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_post_title title=”off” meta=”off” _builder_version=”3.19.7″ module_alignment=”center”][\/et_pb_post_title][et_pb_post_title author=”off” categories=”off” comments=”off” featured_image=”off” text_color=”light” _builder_version=”3.19.7″ title_font=”Montserrat||||||||” title_text_align=”left” title_text_color=”#ffffff” title_font_size=”32px” meta_font=”Montserrat||||||||” meta_text_align=”left” meta_text_color=”#ffffff” background_color=”#282828″ background_size=”contain” background_position=”top_center” text_orientation=”center” custom_padding=”10px|15px|10px|15px” locked=”off”][\/et_pb_post_title][et_pb_text admin_label=”Text” _builder_version=”3.27.4″ text_font=”Montserrat||||||||” text_text_color=”#ffffff” background_color=”#282828″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0px|15px|0px|15px” border_radii=”on|4px|4px|4px|4px”]<\/p>\n

Would you like to make your customers\u2019 queueing and waiting time better?<\/span><\/p>\n

It is clear that the queueing and waiting make the customer experience worse<\/strong> [1]. An intuitive solution would be to make the actual waiting time shorter but sometimes it\u2019s not financially feasible to increase resources.<\/span><\/p>\n

Using Digital Signage you can make the perceived waiting time shorter<\/strong> and better [1]. This is achieved by offering interesting content so that the customer focuses on the content instead of the actual waiting. <\/span><\/p>\n

The attention value of Digital Signage\u2019s animated content is far superior<\/strong> compared to traditional print. In addition to shortening the perceived wait time of the customer, you can communicate with your customer, for example, about your services, values and current information such as weather and news. This improves the customer’s knowledge of the company and improves the waiting experience. With a better experience, the customer is more likely to return<\/strong>.<\/span><\/p>\n

<\/span><\/p>\n

Writer
Juhana Palmunen<\/p>\n

 <\/p>\n

[1] Garaus, M. and Wagner, U., 2019. Let me entertain you\u2013Increasing overall store satisfaction through digital signage in retail waiting areas. <\/span>Journal of Retailing and Consumer Services<\/span><\/i>, <\/span>47<\/span><\/i>, pp.331-338.<\/span><\/p>\n

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OTA YHTEYTT\u00c4<\/h3>\n

Pyyd\u00e4 tarjous tai j\u00e4t\u00e4 yhteydenottopyynt\u00f6 niin palaamme sinulle mahdollisimman pian.<\/p>\n

 <\/p>\n

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SEURAA MEIT\u00c4 SOMESSA<\/h1>\n

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TEKNINEN TUKI & ASIAKASPALVELU<\/h1>\n

Ma-Pe <\/span>09.00 \u2013 16.00
<\/strong>+358 10 5047 388
<\/span>support@seesignage.com<\/p>\n

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MYYNTI<\/h3>\n

+358 10 504 7380
<\/span>myynti@seesignage.com<\/span><\/p>\n

YHTEYSTIEDOT <\/h3>\n

Ideamarket Oy
Valimotie 17<\/a>
00380 Helsinki<\/p>\n

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Tietosuojaseloste<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Would you like to make your customers\u2019 queueing and waiting time better? It is clear that the queueing and waiting make the customer experience worse [1]. An intuitive solution would be to make the actual waiting time shorter but sometimes it\u2019s not financially feasible to increase resources. Using Digital Signage you can make the perceived […]<\/p>\n","protected":false},"author":5,"featured_media":3563,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[40,32],"tags":[],"class_list":["post-3569","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-signage-2","category-seesignage"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/posts\/3569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/comments?post=3569"}],"version-history":[{"count":0,"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/posts\/3569\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/media\/3563"}],"wp:attachment":[{"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/media?parent=3569"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/categories?post=3569"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/seesignage.com\/en\/wp-json\/wp\/v2\/tags?post=3569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}